Customer Service Hell Blog

Wednesday, August 16, 2000

MCI World Com #1 You Suck!

Reprinted Without Permission, Visit This Website for More Details:

"It started back in March when I asked to disconnect 4 out of my 5 phone lines. MCI Worldcom claimed it would take 45+ days to disconnect the lines, and they, of course wanted to bill me for the extra months. Even though I have been current on my bills, they cut off my phone service on August 1st 2000. I got it turned back on after they found out it was their mistake.

On August 16th 2000 they cut me off again while I was on a business trip to San Francisco. I get back and the phones are dead and when I called my office from home, all I got is a message saying that "the number you have dialed is disconnected and is no longer in service". For several days my customers must have thought I went out of business. Below are most of the actual conversations it took to get my service turned back on. I will warn you ahead of time that these calls are long. Some up to 20 minutes and file sizes of 2 megabytes. I have not edited out the time on hold so you can experience with me the full frustrations of dealing with MCI Worldcom Customer Service Department. If you are considering switching your business services to MCI Worldcom, you should take the time to listen to all of this and ask yourself, "is this how I want to spend my time?"

It doesn't get any better. In fact, it just gets worse:

Read it all, and listen to the recordings:


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This blog is not owned nor operated in any fashion with any company mentioned herein. All claims, representations and such are the subjective opinions of those people who made the complaints about the various companies.