Customer Service Hell Blog

Wednesday, September 07, 2005

Bruegger's #1 Hiring Only Starbucks Rejects?

From Emergence Marketing Blog:

Incompetence must be a job requirement at Bruegger's

I already wrote about how impressed I am with the Starbucks service. Well now I am increasingly convinced that the Starbucks in my town has found a way to have Bruegger's hire every single person that fails the Starbucks interview...

Today, just like yesterday, and like about one in three or four times I go there, they ran out of plain bagels. It's the same people managing the place for years - so it's not like they are missing some history to develop a semi-predictable supply and demand process. Yesterday it also took me 10 minutes to pay - with only two people in front of me. All because they decided to argue with a little old lady that she could only use one coupon at a time. She wasn't even trying to use two coupons on one item - she had two items and wanted to use a coupon for each item. And then there is the constant slowness in everything they do...I have waited 5 minutes to get served with 4 of them in the store and only one of me. They just happened to have been "assigned" to other tasks while the manager was out back.

Read it All Here:


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